Frequently Asked ANSWERED Questions.

This is a small collection of questions that are commonly asked about CineCenter, along with their answers.

If you're having a problem, please read the FAQ before sending email to tech support. Chances are, the Answer is here...

I'm on Vista or Windows 7. Is there anything I should do differently?

You should, in all cases, install and run CineCenter as Administrator, or a user with full administrative permissions. This is especially true if you are on Vista or Windows 7, because of file and registry virtualization issues on those operating systems.

The UAC, (User Account Control), has been known to interfere with some program's normal operations. If UAC is enabled on your system and you are having problems with CineCenter, disabling the UAC might help.

Disable User Account Control (UAC) in Windows Vista
Disable User Account Control (UAC) in Windows 7

Why and how to disable the UAC elevation prompts
Vista's UAC: 8 ways how to elevate an application to run it with Administrator rights

I get a virus warning on the file (some filename). Is this normal?

In the blunderful world of virus scanners, yes. It is unfortunate and quite common that virus scanner applications often report false positives, and then completely miss actual threats.

If you have a virus scanner program running you might try adding CineCenter.exe to it's "exclusion list" so that CineCenter is not restricted from extracting and accessing it's external modules.

When I start CineCenter I get an error message saying that I'm not connected to the Internet! Why do I have to connect to the Internet?

CineCenter is an Internet Application. Many of the operations in CineCenter require Internet connectivity. Make sure that CineCenter is not blocked by your Firewall and that you are connected to the Internet before launching CineCenter.

Searching Movie Info for Video Files:

If you are Adding Selections into your movie collection using the Video Files or Folder method be CERTAIN to EDIT THE SUGGESTED TITLES as needed. CineCenter only "suggests" a title by the filename of the video file, not the contents of the video. You'll find movie info more easily if you take the time to create titles that can be searched and found. By removing all the garbage text that does not belong in a Movie Title you'll save yourself a lot of time and hassle in the long run.

Use the Edit button, (the Pen icon), then enter the Actual  title of the movie -- removing all the garbage internet download text that litters the video filename. You see, "-=-=##JOE'S VIDZ##=-=-" is completely unrelated to a movie title, so use common sense and good judgement... Edit titles that look trashy so that searches can find the movie info.

Add the year wrapped in parenthesis to specify a particular movie. This is ESPECIALLY helpful for different movies that have the same title, and remakes of movies.

"The Day the Earth Stood Still (2008)"
"The Day the Earth Stood Still (1951)"

If you don't know the exact  year of a movie you can enter only the first few numbers of the year, like this...

   Ex: "The Day the Earth Stood Still (200"

In some cases you can even use the left parenthesis to indicate the end of a title word, like this...

   Ex: "Armageddon ("

In any case, you should Always  edit out meaningless junk text from titles so that you can find the movie info you're searching for.